Trade & Professionals - FAQ

Frequently Asked Questions

Below is a list of the common questions concerning our login system and use of the Professionals section on If these do not answer your questions, then please contact us for more information.

Q: Who is allowed access to the Puretone Professionals section?

Access to the Professionals section is strictly limited to current Puretone account holders, UK-registered hearing aid dispensers, audiological technicians, and hearing therapists. If you do not fit these criteria, and still feel you would like access, then please fill out the create account form and list your details for us to check.

Q: I already have a normal account with Puretone, do I need to register for the Professionals section?

Even if you already have a Puretone account number, you will still need to fill in the create account form to gain access to the Professionals’ section. Creating a Puretone Professionals account on our website is separate from a normal Puretone customer account.

Q: Does signing up for the Professionals section give me a Puretone customer account?

No. Successfully signing up for the professionals section does not automatically give you a Puretone account number or make you eligible for credit. Orders can still be placed on our online trade shop, but orders from customers without a customer account with us are only accepted when payment is supplied with the order, i.e. credit card.

Q: How long does it take to be granted access to the Professionals Section?

Once you have filled out the online form, we will review your details and will normally allow you access within 10-20 minutes. Outside of office hours, this may take longer. You will be informed of your successful account creation by email, which will contain your login and password details. If you have not received an email from us within 2-3 days then your request for a professionals account has not been successful.

Q: Do I choose my username and password for the Professionals Section, or does Puretone supply me with one?

You choose your own username and password when you fill out the create account form.

Q: I am having problems logging into the Puretone Professionals section, what should I do?

Please check that cookies and javascript are enabled in your internet browser, as they are needed to allow access to be granted. Also, please make sure that the caps lock is not on when typing your username or password, as this can also cause problems. If you need further technical support please contact us.